Dear customer

Unfortunately, the IT-systems of Knauf Group have been the target of a cyber-attack on the night to Wednesday, June 29. 

Our cyber security system responded immediately, and the global IT team managed to isolate the incident. The protective decision was made to shut down services, including e-mail access, while further forensics are in progress.

Knauf Danoline production is running at full speed, and we are doing everything we can to prevent delays in our delivery processes. However, because of manual processes, we have an expected lead time of 72 hours from when your order is placed via e-mail or phone until the products will be loaded from our warehouse. We apologize for the inconvenience you might experience because of the lead time.

 

Contact us by telephone or e-mail

For any questions or inquiries, please contact our Customer Service at +45 28 92 62 25 or [email protected]. You can also call your local sales representative directly, please find contact overview here.

We are currently working heavily to mitigate the impact to our customers and partners – as well as to plan a safe recovery. However, we apologize for any inconvenience or delays in our delivery processes, that may occur. 

We would like to thank you for your understanding and trust. Please rest assured that we will inform you about our progress here on our website, and as soon as we are “back to business as usual”.  

Morten Søborg
CEO